COVID-19 Response

Updated Information for our Guests with upcoming trips to Chatter Creek Mountain Lodges:

With the escalation of the current COVID-19 event, Chatter Creek Mountain Lodges has made the difficult decision to cancel our 2020 sled season.

There will be no access to our lodge for the remainder of the season. This also means we will not have fuel available and our bar will be closed. If you would like to enjoy our terrain, our cat roads will remain open but please make sure to follow BC Health Authority’s regulations on social distancing.

https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

For all guests with upcoming trips to Chatter Creek Mountain Lodges, our reservations team will be in touch with you about your cancelled trip in the coming weeks. We are in the process of reviewing our cancellation policies and our reservation team will be providing you with more information as soon as it has been finalized.

We would like to thank you for your patience and understanding as we work together through the cancellation of travel plans. We are deeply saddened that we will not be able to host you at our lodge this winter season, however, we feel a deep responsibility to act with the health and safety of everyone in mind.

 

UPDATED MARCH 22, 2020 @ 5:35PM


 

COVID-19 Response: Notice of 2019-20 Early Season Closure Effective March 17, 2020

 

Updated Information for our Guest With upcoming trips to Chatter Creek Mountain Lodges:

On March 14, 2020 the Canadian Government issued a level 3 health advisory on all countries, with a 14-day quarantine period upon arrival into Canada for both Canadian and foreign entrants. As the impact of the Coronavirus (COVID-19) continues to expand Chatter Creek Mountain Lodges has made the difficult decision to end our season early. Our final day of operation will be March 17, 2020.

For all guests with upcoming trips to Chatter Creek Mountain Lodges, our reservations team will be in touch with you about your canceled trip in the coming weeks. We are in the process of reviewing our cancelation policies and our reservation team will be providing you with more information as soon as it been finalized.

We would like to thank you for your patience and understanding as we work together through the cancelation of travel plans. We are deeply saddened that we will not be able to host you at our lodge this winter season, however, we feel a great sense of responsibility to act with the health and safety of everyone in mind.

Thank you,

Your Chatter Creek Mountain Lodges Team

 

UPDATED: March 16, 2020 @12:00pm


 

Updated Information for International Guests with upcoming trips at Chatter Creek Mountain Lodges:

On March 14, 2020, the Canadian Government issued a level 3 health advisory on all countries, with a 14-day quarantine period upon arrival into Canada for both Canadian and foreigner entrants.

In light of these formalized travel restrictions, we will be contacting all international guests about upcoming travel plans to Chatter Creek Mountain Lodges.

UPDATED: March 15, 2020 @1:00pm


 

For our Guests with upcoming trips at Chatter Creek Mountain Lodges:

We recognize that the spread of Coronavirus (COVID-19) has created much uncertainty, and the ever-evolving impact is continuing to affect individuals in both daily life and in their travel plans.

For 20 years Chatter Creek Mountain Lodges has continued to put the safety and comfort of our guests at the heart of everything that we do. We would like to assure you that Chatter Creek Mountain Lodges takes this situation very seriously and is continuing to put measures into place to monitor the situation and protect the health and safety of our guests.

Currently, we are carefully monitoring the directions and advice of Health Canada, BC Regional Health Authority, the Center for Disease Control and Prevention (CDC), the World Health Organization (WHO), as well as other relevant and local authorities. 

As the situation is dynamic and variables impacting travel are changing continuously, please continue to monitor this webpage for updates.

What we are doing at our Heliport & Lodge:

  • We are ensuring Helicopters & Snow Cats are rigorously disinfected between travel points and guest changes to greatly limit any opportunity for flu or virus contamination to be spread.
  • We are providing additional & easy access to hand sanitation throughout the Heliport & Lodge
  • We have installed new HEPA filters on every floor and common area
  • We are continuously in touch with BC Interior Health Services to ensure that all preventative measures are being utilized promptly and effectively.

Our Guests role in our strategy:

Chatter Creek Mountain Lodges is asking our guests to:

  • Practice prevention prior to and during your trip to Chatter Creek. We ask all guests to diligently wash their hands before and after activities including eating, grooming, using the restrooms, and clearing one’s nose. As well as practicing prevention of the spread of germs by coughing and sneezing into your arm and not your hands. These basic measures will help to prevent the spread of germs in our close-knit lodge environment.
  • Inform us right away if you are feeling unwell and experiencing any of the following symptoms prior to or during your trip: fever, chills, aches/pains, abdominal pain, diarrhea or vomiting, and severe coughing or difficulty breathing.

Information for guests who have purchased travel insurance through our Uniglobe Insurance partner:

We are working with our travel insurance partner Uniglobe to advise clients who have purchased trip insurance, as to the types of trip cancellation which qualify for trip cancellation coverage under their policy. For full details on Uniglobe trip insurance policies and coverage, please contact our reservation office by phone at 250-340-7199.

Contacting our Office with questions & concerns:

We continue to receive a high volume of guest phone calls in relation to Coronavirus concerns. We are asking our guests who do not have trips commencing within the next 7 days to please hold off contacting our office at this time. We will provide you with updated information about your trip and any pertinent travel information that you should be aware of as various aspects of this situation continues to evolve.

UPDATED: March 13, 2020 @ 4:37pm