Guest Safety Protocols: What to Expect at the Lodge
Heliport – Arrival
Flights and corresponding check-in times will be pre-assigned by snowcat group. Upon arrival at our heliport, we will ask you to stay in your vehicle until it is your pre-assigned check-in time. Once your check-in window arrives, you will be welcomed into the heliport. After you have checked-in, each snowcat group will be ushered into your cat specific waiting area. The heliport is a mask mandatory zone.
Upon check-in you will be asked:
- To provide proof of your COVID-19 vaccination. For Canadians, this will be your provincially recognized vaccine record. International visitors must show proof of vaccination they used to enter Canada.
- Have you had symptoms of COVID-19 in the last 10 days?
- Have you been in contact with anyone with the symptoms of COVID-19 in the last 10 days
- Are you under the direction of the provincial health officer to self-isolate?
If you are unable to provide proof of vaccination or unable to answer no to all questions, you will be required to forgo attending your trip.
Transportation – Helicopter
Heli-Transport services will continue to be provided by Alpine Helicopters. Alpine Helicopters is regulated by Transport Canada and as such is subject to their regulations and safety measures set out to address COVID-19. Flights will be pre-assigned by snowcat group. The helicopter will be thoroughly sanitized between flights, and masks are mandatory in this zone.
Transportation – Bus
Due to weather, occasionally there are days where we cannot fly to the lodge. If this occurs, ground transfer to the lodge will be initiated by bus and snowcat. During the ground transfer, we will follow Transport Canada’s regulations and safety measures set out to address COVID-19. The bus will be thoroughly sanitized between use and masks are mandatory in this zone.
Lodge – Arrival
Both guest rooms and common spaces in the lodge will be thoroughly sanitized between each new group of guests who arrive at the lodge. All common spaces in the lodge are mask mandatory zones.
Bar and Lounge
The bar and lounge area will be reconfigured with high-top tables. These tables will provide small seating groups to promote socialization within your cat group and physical distancing. We have changed from bar service to table service to comply with the PHO. Masks will be required until you are seated and will be mandatory when moving around the room.
Alternative Lounge Areas
Alternative lounge areas have been designated on the hot tub deck as well as the deck above it. These areas will provide smaller socialization spaces where guests can choose to mingle just within their cat group.
In the dining room, guests will sit at a table with their snowcat group. Plexiglass barriers are in place on tables to separate snowcat groups and staff. Hand sanitization stations will be present at the entrance of the dining room and at all self-serve stations which all guests will be required to use. Masks will be required until you are seated and will be mandatory when moving around the room.
Rooms will be double occupancy. If you booked as a single or in an odd numbered group, expect to be rooming with someone else. Congregation and parties in guest rooms will not be allowable this season.
Before getting inside the snowcat, guests will be required to put on a face mask. Lunch will be eaten picnic-style outside where you will be able to remove your mask and ensure physical distancing amongst your group. The snowcats will be thoroughly cleaned and sanitized at the end of each day and deep cleaned between groups.
Hot Tub and Sauna
Our hot tub and sauna will operate this season with capacity limits in place. We ask that you are considerate of other groups wishing to utilize our facilities by keeping your usage to 30-minute intervals. The sauna will be a mask mandatory zone.
Each guest room will be supplied with sanitized yoga mats for your use during your stay. No group stretching will be offered this season.
We are happy to offer massages services this season. Our massage rooms will be sanitized between each guest. You will be required to wear a mask at all times while receiving a treatment. Due to capacity limits, each guest will be limited to booking one massage in advance of their trip. Additional massages may be booked upon arrival at the lodge.
All areas of the lodge, including guest rooms, will be thoroughly cleaned and sanitized every day. Common areas of the lodge such as the dining room and bar will be repeatedly sanitized after each use. Preceding the arrival of each group, common areas, and guest rooms will undergo deep cleaning.
Outbound flights will be pre-assigned by snowcat group. When you land back in Donald, you will be directed to go straight to your vehicle. Our luggage trolley will deliver your luggage to you in the parking lot.